High Quality, Affordable
Spay/Neuter Clinic

About Us

By on March 12, 2016


MissionNew Truck
Our mission is to provide high quality, low cost spay and neuter services for individuals and families in
our service area.

Our vision is to help reduce the number of homeless pets in northern Wisconsin.

The Fix Is In (TFII) was a participant in the ASPCA’s National Spay/Neuter Project (NSNP) until the program was discontinued in 2014. Through this program TFII, an independent entity, launched a MASH-style (Mobile Animal Spay Neuter Hospital) High Quality/High Volume affordable spay/neuter clinic. Our clinic team was and still is made up of a state licensed veterinarian, a certified veterinary technician, a veterinary assistant and a clinic director.

Today, The Fix Is In is overseen by a volunteer board of directors. All appointment calls are made by a dedicated group of volunteers. The clinic team travels throughout northern Wisconsin providing affordable, high quality spay/neuter services to 8+ counties. Between July 2012 and November 2015, a total of over 10,000 spay/neuter surgeries were completed.

The Fix Is In works closely with not only the public, but also: humane societies, animal advocate groups, rescue groups, and Trap Neuter Release groups.

Meet The Team

imgres Charlotte Shoup, DVM is the spay/neuter surgeon for The Fix Is In, Inc. and has been with TFII since the launch of our mobile MASH clinic in 2012.

Dr. Shoup earned her Doctor of Veterinary Medicine degree in 2000 and is licensed with the State of Wisconsin.  She has a special interest in soft tissue surgery and is passionate about providing spay/neuter services to our Northern Wisconsin community in an effort to help solve the problem of unwanted pets and pet overpopulation. Through our team’s hard work we hope to lower the euthanasia rate and decrease the number of abandoned animals or animals surrendered into shelters. Our efforts are working!  Over 10,000 animals have been spayed and neutered since our launch in 2012!  Awesome!!

 TerriK Terri Kankelfitz, CVT

Terri studied at Globe University in Wausau and joined the team in March 2015. Terri is very passionate about the importance of spaying and neutering pets in order to reduce euthanasia rates. She also enjoys educating pet owners about their animals.

 SamC Samantha Clouse, Clinic Director

Samantha graduated from Northcentral Technical College with an Associates Degree in Veterinary Science. Her dream has been to work with an organization like The Fix Is In to help provide affordable veterinary services to all pet owners.

Marjorie Hanna, Veterinary Assistant

Marjorie studied Veterinary Technology at Globe University and joined the team in May 2017. Marjorlie believes strongly in the mission of The Fix Is In and loves her job.

KO_DV Karla Ortman, Founder & Board Vice-President (left)

Diane Vanlandingham, Scheduling Volunteer & Board Member (right)



In July 2012 our clinic team spent one week in New York City working with the ASPCA’s NSNP trainers.ASPCA group Then the trainers came to Wisconsin for 10 days and worked with our team here at our various clinic sites. The goal of training was to teach our team how to effectively and efficiently provide high quality care in a high volume spay/neuter clinic.

From January 2010 to May 2012, The Fix Is In offered low-cost spay/neuter services at Spay Days which were staffed entirely by volunteers — the vets and clinic staff all kindly donated their time and skills. Services at these events were restricted to income-qualified families. Also during this time, The Fix Is In partnered with Shelter From the Storm’s Spay Me! Clinic in Sun Prairie. Spay Me! drove their transport van to Rhinelander and picked up pets for surgery. Pets spent two nights at the clinic before returning home after surgery. This service was available to anyone. We are proud to report that more than 1,200 cats and dogs were spayed or neutered through these low-cost options and we are grateful to the many people who helped make these services available.